Delivery & returns

Estimated Delivery Times

Europe/USA: 5-­8 business days
Canada: 6-­12 business days
Worldwide: 10-­20 business days

Your order will be sent out on average within 3 days of ordering.

Orders with multiple products may arrive separately.

International shipping

International shipments may incur customs fees. The customs policy is different in each country, and the fee is usually based on a variety of factors like weight, value, and size.

We do not take responsibility for customs fees.

Order never arrived

If your order didn't end up arriving, be sure to let us know!

First, check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, we'd be happy to send you another order to the correct address, however, it will have to be at your cost.

If the shipping address was correct, get in touch with us at shop@metrikmusic.com making sure you quote your order number. We'll see what can be done.

Tracking

Details for tracking the item will be sent once the order has been fulfilled. If you have any issues tracking your order, please get in touch and we will be happy to help.

Returns Policy

Please check our size guide carefully before making your purchase.

If you are not satisfied with any of the items you have received for any reason, we will be happy to issue a refund for the cost of the items providing we receive the returned items from you in the condition that they were sent, within 28 days of delivery to you.

Please contact us and wait for a response before returning item to us. Any returns should include a note of your name, order number and a brief explanation of your reason for returning the items.

For UK customers, please ask the Post Office for a 'proof of postage receipt' when sending your items back to us. This proves you have sent the package back to us should the package get lost in transit. The Post Office will not charge you for this.

Please note the package is your responsibility until it reaches us. We will be unable to refund or resend your order without a proof of postage receipt.

In any event, please contact us before sending anything back to us, regardless of where you are in the world.

For more detailed information, please read our Terms & Conditions.

Damaged Items

The last thing we want is for you to be stuck with a damaged item. If an order arrives damaged, then please get in touch with a photo within 7 days of receiving the item.